New Look Contact Number: 0344 499 6690

Call New Look on their main UK customer service phone number 0344 499 6690 to contact a representative with questions on how to return an item or to enquire about estimated delivery times for an article of clothing bought from their online store.

About New Look UK

New Look is a British fashion store that operates through a chain of high street shops throughout the United Kingdom and over 1000 stores across the globe. New Look specialises in womenswear, menswear and clothing for teens but also sells a range of accessories and cosmetics in their high street stores.


Customer Services – 0344 499 6690

You can contact New Look on their customer service phone number 0344 499 6690 if you have any enquiries about a purchase made at one of the fashion retailer’s high street stores. For instance, customers can discuss the returns policy if they have bought an article of clothing that is the wrong size but may not qualify for a refund if they have previously worn the item. Moreover, you can request additional product care information for any item of womenswear or menswear that is sold in your local store or is listed on the main New Look website. For instance, callers may ask how to wash an article of clothing or even reheel a pair of New Look shoes.


Store Card Enquiries – 0371 781 3051

Call New Look on their store card enquiries contact number 0371 781 3051 to check your gift card balance over the phone. Alternatively, you can ask about your credit limit for in-store purchases before discussing the repayment period in the New Look buy now pay later payment scheme. Moreover, if you are currently making repayments on your New Look store card then it is advised that you discuss the APR interest rate for each instalment or even ask how to pay off your arrears early.


Call Costs and Contact Hours

New Look’s helplines use a 03 contact number meaning that you will only be charged the same standard per-minute rate as any other local call made from a UK mobile or landline telephone. However you may also be able to contact a customer service representative for free if you are able to use up any inclusive free minutes that have been offered by your service provider as part of your phone’s policy arrangement.

Furthermore, the New Look customer service helpline is available from 8am-8pm Monday to Saturday, 10am-6pm Sundays, whereas the store card enquiries number has the extended opening hours of 8:30am-9pm Monday to Friday, 8:30am-8:30pm Saturdays and 10am-1pm Sundays.


Key New Look Contact Numbers


New Look Department UK Telephone Number GMT Contact Hours
UK Customer Services 0344 499 6690 8am-8pm Monday to Saturday, 10am-6pm Sundays
Store Card Enquiries 0371 781 3051 8:30am-9pm Monday to Friday, 8:30am-8:30pm Saturdays, 10am-1pm Sundays


Write to New Look Customer Services

If you are unhappy with a product sold at New Look or with the conduct of a particular member of staff then you should register a complaint when writing to the postal address of their customer service contact centre:

New Look Customer Services,
New Look Retailers Ltd,
Mercery Road,
DT3 5HJ,
United Kingdom